Legal

 

Terms & Conditions

We do not guarantee that the information (including prices) provided on this site is accurate, or error free. We reserve the right to change the information at any time, and will not honor the erroneous prices. The prices are subject to change without notice. We will not be liable for any inaccuracies or errors on the site. We cannot guarantee that the items you view on your computer screen will resemble the items in real life because of color and size differences. All item specifications such as weight and size are approximate unless otherwise noted.

 

EXCEPT AS OTHERWISE PROVIDED HEREIN AND FOR WRITTEN WARRANTIES THAT ACCOMPANY PRODUCTS PURCHASED THROUGH THE SITE, AND THEN ONLY WITH RESPECT TO SUCH SPECIFIC PRODUCTS AND SUBJECT TO THE TERMS AND CONDITIONS CONTAINED IN SUCH WARRANTY FOR SUCH SPECIFIC PRODUCTS, THE SITE, PRODUCTS, SERVICES AND CONTENT ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS, AND EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES TO YOU, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY AND NON-INFRINGEMENT.

IN NO EVENT SHALL WE BE LIABLE TO YOU WITH RESPECT TO THE SITE, PRODUCTS, SERVICES, OR CONTENT FOR ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE FEES PAID BY YOU THEREFORE; OR FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING (WITHOUT LIMITATION), LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY.

 

Privacy Policy
We, at clebonnie.com, are committed to protect the privacy of our customers. Here you can see the information we collect from our web site and how we use it.

 

Information collected when you visit CLEBONNIE.COM

When you view pages and graphics on our web site, the following information is recorded in a log file:
•    The time and date of your visit
•    The IP address of your computer along with the browser and operating system you are using
•    The pages which you are viewing

If you have logged into a password-protected part of our web site, we also record your user name. We use the information noted above to optimize the work of our online shop and to measure its general usage by visitors.

We do not evaluate the individual user’s behavior on our web-site except for the following cases:
1.    Attempts to violate the security of our online store.
2.    Action that degrades the performance of our web site.
3.    Activity that may be related to copyright violation.

Privacy questions and enquiries

We take your privacy seriously - if you have a question or unease about Clebonnie.com Customer Privacy Policy or use of your personal data, please do not hesitate to contact us at contact@clebonnie.com.

 

Shipping Policy

All orders placed before 2:00PM  are shipped the same day. Orders placed after 2:00PM are shipped the next business day.  The order will arrive the next business day from the shipment.
Please note that in some circumstances shipment of your order may be delayed. For example, if the billing information provided does not match the records on file with your credit card bank, your order's shipment may be delayed until we verify that there is no fraudulent credit card use.  We may delay shipment of orders with different billing and shipping address, similarly, we may delay shipment if some anomaly in the receipt of a voucher of your banking transfer exists.

IMPORTANT:
Clebonnie is not responsible for lost or undelivered orders that are sent to incorrect or incomplete addresses. We recommend you be carefully with your data address.


Return/Exchange Policy

We want you to be a happy customer who is satisfied with the highest quality of our sterling silver products and best customer service you can find on the web. We are doing the best to meet the highest standards of customer service and make sure your shopping experience is pleasant and enjoyable.

However if for any reason you want to return the jewelry you bought from us, we are glad to offer a no-hassle and worry-free 7-day money back guarantee. Just return the merchandise you purchased WITH ATTACHED TAG (S) and A COPY OF YOUR INVOICE  and we gladly will issue a refund for the purchase amount. PLEASE note that shipping charges are not refundable.Please send unwanted merchandise with attached tag(s) and a copy of your invoice to the following address:
CLEBONNIE
c/ Marina Baixa, nº4. 7º 3.
03502 Benidorm. Alicante. Spain.

When your return is received, it will be processed within 7 business days and the credit will be issued to your original method of payment (credit card or banking transfer) within 7 days. We will contact you to confirm the refund via email.

IMPORTANT:Do not remove the tag from jewelry if you want to return it!!! We cannot issue refunds for items with removed tags.

We are not responsible for loss or damage of return shipments.

All returns must be made through SEUR - the return shipping fees are the responsibility of the customer.

We are not responsible for the lost or damaged items you returned - please make sure you return the merchandise in the sturdy package. Returns sent in envelopes or similar packages will be refused due to potential damage during shipment.

 

EXCHANGES

If you want to exchange an item, please send it to the above address with a copy of your invoice. On the invoice, indicate what item you would like to get in exchange.  Please note that  you will be charged for shipping. Original shipping charge and your expenses for shipping a return to us will not be refunded or reimbursed.

SPECIAL CONDITIONS

All purchases of the sales items are final . due to reduced prices we will not be able to accept returns on items purchased during promotional sales.

We really want to do our best for you - so do not hesitate to write us at contacto@clebonnie.com  if you have any questions or concerns.