PAYMENT WAYS

PayPal.

Cash on delivery. Spain Mainland and Balearic Islands.

Bankwire.

Shipping Policy

All orders placed before 1:00p.m. are shipped the same day.

All orders placed after 1:00p.m. are shipped the next business day.

On week-end we don't delivery.

Orders over 50€, free shipping. (Spain mainland and Balearic and Canary islands).

Our shipping rates are between 4,50€ to 8,50€ depending on where the order goes and the weigth.

Please register and try to know it.


Please note that in some circumstances shipment of your order may be delayed.

For example, if the billing information provided does not match the records on file with your credit card bank, your order's shipment may be delayed until we verify that there is no fraudulent credit card use. 

We may delay shipment if some anomaly in the receipt of a voucher of your banking transfer exists.

IMPORTANT:
Clebonnie is not responsible for lost or undelivered orders that are sent to incorrect or incomplete addresses. We recommend you be carefully with your data address.


Return/Exchange Policy

We want you to be a happy customer who is satisfied with the highest quality of our sterling silver products and best customer service you can find on the web. We are doing the best to meet the highest standards of customer service and make sure your shopping experience is pleasant and enjoyable.

However, if for any reason you want to return the jewelry you bought from us, we are glad to offer a no-hassle and worry-free 5-day money back guarantee. Just return the merchandise you purchased WITH ATTACHED TAG (S)  and we gladly will issue a refund for the purchase amount. PLEASE note that shipping charges are not refundable. Please send unwanted merchandise with attached tag(s)  to the following address:

CLEBONNIE

Avda Marina Baixa, nº4. 7º 3.

03502 Benidorm.

Alicante. Spain.

When your return is received, it will be processed within 5 business days and the credit will be issued to your original method of payment (Paypal or banking transfer). We will contact you to confirm the refund via email.

IMPORTANT:Do not remove the tag from jewelry if you want to return it!!! We cannot issue refunds for items with removed tags.

We are not responsible for loss or damage of return shipments.

All returns must be made through Correos - the return shipping fees are the responsibility of the customer.

We are not responsible for the lost or damaged items you returned - please make sure you return the merchandise in the sturdy package. Returns sent in envelopes or similar packages will be refused due to potential damage during shipment.

 

EXCHANGES

If you want to exchange an item, please send it to the above address with a copy of your invoice. On the invoice, indicate what item you would like to get in exchange.  Please note that  you will be charged for shipping. Original shipping charge and your expenses for shipping a return to us will not be refunded or reimbursed.

SPECIAL CONDITIONS

All purchases of the sales items are final . due to reduced prices we will not be able to accept returns on items purchased during promotional sales.

We really want to do our best for you - so do not hesitate to write us at contacto@clebonnie.com  if you have any questions or concerns.

Management Equipe of Clebonnie.